Service Coordinator

Manage daily service for Technicians, customer satisfaction, and maintenance forecasting. Requires planning, SAP skills, and strong customer focus.

• Ensure quality, support and and customer satisfaction for an industry leader
• Opportunity to lead a crew of Field Service Technicians
• Work across a varied client portfolio

The opportunity and why apply

This is an opportunity to really move your career and earnings forward. Some of the key selling points include;-

• Long term job security with a global OEM with an excellent reputation
• Competitive salary package commensurate with experience
• Learning & Development opportunities to progress your career

The company

With a global footprint and operations on a multinational scale, this highly regarded materials handling OEM has developed an excellent reputation for themselves over the last 3+ decades. Join a business that is;-

• Heavily invested in new technology including EV fleets
• People focused management team with a strong team orientated culture
• Wide range of training and OEM upskilling opportunities

The branch and working hours

As a Service Coordinator you will be based from Melbourne, working Monday-Friday.

The role

In this role you will enjoy leading the daily customer service for a team of Technicians and to know the customers' installed base and service opportunities in the area. Your duties will involve;-

• Overseeing daily service planning and execution
• Ensuring daily work allocation to Service Technicians are properly and fairly distributed to the team
• Ensuring customer problems are attended to promptly and solutions are provided in a timely manner
• Managing the complete operations of the allocated sites, workshop and machines
• Ensuring safety is exercised at all time
• Training staff

Your skills and experience

You may or may not come from a trade background, but have worked as a Service Advisor in the past and looking for a new challenge. You will bring;-

• Several years of relevant experience in a maintenance environment
• Several years of experience in a maintenance planning role
• Ability to plan efficient service execution
• Knowledge of SAP
• Customer service skills and effective time management skills
• Sound analytical and numeracy skills
• Strong communication skills (written and verbal)
• Excellent interpersonal and planning skills

Next steps

If you're keen to learn more, reach out Eleanor Russell on 0428 959 789 now!

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Eleanor Russell | erussell@marble.com.au | 02 8116 2260

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To apply for the role click “APPLY”. Please note only shortlisted applicants will be contacted.